Custom Roast

We thank you for choosing Chetco Coffee. From shopping and placing an order to receiving and using the products you purchase, we strive to give you the best experience possible. Your satisfaction is a priority for us. 
 
Ordering:
New customers can create an account or check-out as a guest. You are not required to register to purchase products from us. However, registering makes it easy for you to check the status of your orders.
 
Coffee Returns:
If for any reason you are not satisfied with the coffee you receive, we will replace the coffee free of charge. Please leave us a message on our phone if we are unable to answer.  We'll send your coffee out right away and cover shipping.
 
When you contact us please include the following information so we can provide the best service:
·         Your Name
·         Your Phone Number
·         Email:
·         Item(s) Ordered & Date Ordered
·         Reason for Inquiry

Order Processing Time:
Once we receive your order, we try our best and are usually able to ship or deliver orders out within two days of the order.  If we are aware of delays, we will contact you immediately.   
We ship 5 days a week.  Orders placed on Fridays or weekends will ship out the following Monday.

**For local customers in the Curry County/Del Norte County areas, we will contact you to arrange a time and location for home or business delivery.
 
Shipping Carriers:
Chetco Coffee will determine the best shipping carrier to use based on the weight, size and delivery location of the order.  Typically we use USPS Priority Mail for smaller packages and UPS for our larger packages.

Currently, we do not ship outside of the United States.

Note:  UPS does not deliver to PO Boxes.
 

Estimated time to ship:
USPS Priority Mail typically ships between 1-3 days to the contiguous U.S., and 3-5 days for Alaska and Hawaii.
 
UPS Ground ships between 1-3 days to all states west of the Rocky Mountains and Hawaii; 4-6 days for states east of the Rocky Mountains and Alaska.
 
Expedited shipping:
If you require expedited shipping, please contact us and we will work with you to determine the best way to ship your coffee to you, as well as arrange payment for extra shipping costs.
 
Out of Stock or Backordered Coffee:
At times, we may encounter difficulties receiving our green coffee beans due to shipping delays.
If we are ever out of stock and cannot fulfill an order on time, we will contact you immediately to either send you a different coffee, or make other arrangements to meet your needs.
 
Communication Policy with our Customers:
We pride ourselves on providing the best customer service and going the extra mile, so if there are ever any unforeseen issues or delays with our product, we will first attempt to contact you via phone, followed by your email (if it is provided).    If we are unable to get in touch with you the first time, we will make two additional attempts. 

This privacy notice discloses the privacy practices for chetcocoffee.com.

This privacy notice applies solely to information collected by this website. It will notify you of the following:

Information Collection, Use, and Sharing: 
We are the sole owners of the information collected on this site.

We only have access to/collect information that you voluntarily give us via email or other direct contact from you.

We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us.

We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information: 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

Security: 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

 

External Links:

This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

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We request information from you on our order form. To buy from us, please provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.